Terms and Conditions
Terms of Use for Digital Safety Coaching, Social Media Services & Privacy Policies
Terms and Conditions
Effective Date: April 17, 2018
Last Updated: January 17, 2025
Welcome to CandySueC LLC (“we,” “our,” or “us”). By accessing or using our website, www.candysuec.com (“Website”), you agree to comply with these Terms and Conditions (“Terms”). If you do not agree, please refrain from using our Website.
1. Scope of Offerings
We provide the following through our Website:
- Digital Products: Including but not limited to journals, templates, coloring books, and other downloadable content.
- Services: Workshops, coaching, and consulting sessions related to social media security, personal branding, and online presence protection.
- Subscriptions: Recurring access to specific services, content, or membership areas, where applicable.
All purchases are subject to these Terms, and additional details may be provided at the point of sale.
2. Use of the Website
You agree to:
- Use the Website and its content for lawful purposes only.
- Not engage in activities that may harm the Website or its users, such as spamming, hacking, or distributing malicious software.
- We reserve the right to restrict or terminate your access to the Website if you violate these Terms.
3. Purchases and Payments
- Payments are securely processed through third-party providers, including Stripe, PayPal, Venmo, Cash App, and GoDaddy.
- We do not store your payment information directly.
- Digital Products: All sales of digital products are final and non-refundable due to the nature of downloadable goods.
- Services: Refunds for services (e.g., workshops or coaching) are available if cancellations are made at least 24 hours before the scheduled session.
For questions or concerns about payments, please contact us at info@candysuec.com.
4. Subscriptions
- Recurring Billing: Subscriptions, where offered, are billed on a recurring basis using the payment method on file.
- Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at info@candysuec.com.
- Refunds: Refunds for subscription fees will not be issued for partial billing cycles.
5. Intellectual Property
- All content on this Website, including digital products, designs, and written materials, is the intellectual property of CandySueC LLC unless otherwise noted.
- You may not reproduce, distribute, or resell our digital products without explicit written permission.
- Products are for personal use only unless otherwise stated.
6. Third-Party Services
- We rely on third-party tools for payment processing, analytics (e.g., SEMrush, Google Analytics), and marketing.
- By using the Website, you agree to the terms and policies of these third parties.
- We are not liable for any errors, delays, or issues caused by these services.
7. Cookies and Tracking Technologies
Our Website uses cookies to enhance your experience:
- Functional Cookies: Help the site work properly.
- Analytics Cookies: Track user behavior and performance.
- Marketing Cookies: Track affiliate commissions and deliver personalized content.
You can manage or disable cookies in your browser settings. A cookie consent banner is being implemented to help manage consent preferences in compliance with applicable regulations.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for any errors or interruptions in the Website’s functionality.
- We disclaim liability for third-party payment or analytics issues.
- We are not liable for losses resulting from improper use of our digital products or services.
9. User Rights
You have the right to:
- Access, correct, or delete your personal data.
- Unsubscribe from email marketing or withdraw consent at any time.
- Submit data requests by emailing: info@candysuec.com.
10. Children’s Privacy
- Our Website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
11. Dispute Resolution
- All disputes arising from these Terms will be resolved through arbitration in Vermont, USA. By using the Website, you agree to waive the right to bring claims in court, except as permitted by applicable law.
12. Changes to Terms
- These Terms may be updated periodically to reflect changes in our services, legal requirements, or operational practices.
- Significant updates will be posted on this page.
- Where appropriate, we will notify users via email of substantial changes.
13. Contact Information
For any privacy-related questions or requests, please contact us at:
📧 info@candysuec.com
Return and Refund Policy
Effective Date: January 17, 2025
At CandySueC LLC, we aim to provide you with high-quality products and services to help you secure your digital presence. However, due to the nature of our offerings, we have specific policies regarding returns and refunds to ensure clarity and fairness for all our customers.
1. Digital Products
Due to the digital nature of our products, including journals, templates, coloring books, and other downloadable content, all sales of digital products are final.
- No Refunds will be issued for digital products once the download link is provided or the product has been accessed.
- If you encounter any technical issues with your purchase (such as a broken download link), please contact us at info@candysuec.com. We will work to resolve the issue promptly by providing a new download link or assisting with access.
2. Services (Workshops, Coaching, Consulting)
For services such as workshops, coaching, and consulting sessions, the following refund policy applies:
- Cancellation: If you need to cancel a session, please do so at least 24 hours before the scheduled time for a full refund.
- Late Cancellations: Cancellations made less than 24 hours before the scheduled session will not be refunded, though you may be eligible for a rescheduled appointment at our discretion.
- No Shows: No shows for scheduled sessions will not be eligible for a refund, and the session will be marked as completed.
3. Subscription-Based Services
For recurring subscription services, the following applies:
- Cancellation: You can cancel your subscription at any time through your account settings or by contacting us at info@candysuec.com.
- Refunds: We do not offer refunds for partial billing cycles. If you cancel your subscription, you will still have access to the service for the remainder of your billing period.
- Automatic Renewals: If you cancel your subscription before the renewal date, you will not be charged for the next billing cycle.
4. Process for Requesting a Refund
If you believe you are entitled to a refund under the circumstances mentioned above, please follow these steps:
- Contact Us: Send an email to info@candysuec.com with your order number, the product or service in question, and a description of the issue.
- Refund Review: Our team will review your request and will respond within 5-7 business days to confirm the decision.
- Processing: If your refund is approved, we will issue it via the original payment method used.
5. Exceptions
Refunds may be considered in special circumstances, such as:
- Defective digital products or access issues.
- Unforeseen technical issues with services that prevent us from delivering as agreed upon.
In such cases, we may provide a replacement product or reschedule your session at no additional charge.
6. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.